Amaze | Ordinary People. Extraordinary Results - Professional Performance Coaching Services
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Effective Business Communications

Structure & Content

teamThe objectives of this programme are to introduce practical skills, learning and behavioural changes for business professionals, managers, consultants and sales professionals who need to improve their influencing / sales abilities to a higher level.

The focus is on how to"do things differently" rather than just "know different things" .

The material is delivered in a manner that increases individual confidence, understanding, competence and clarity to higher levels as you increase influence over customers, clients or direct reports.

Modules Included:

  • Higher awareness of current personal behaviours and influencing style.
  • Preliminary Identification of natural strengths / areas for improvement
  • Building greater rapport so as to instill greater levels of client trust (including sizing-up skills)
  • A structured approach to planning any meeting where you are required to achieve a desired outcome
  • Finding out exactly what the customer or client needs from the interaction to consider it a success
  • Presenting your proposition for greatest impact
  • Structured tools for handling objections
  • High impact closing / wrap-ups as it relates to individual customers
  • Understanding tangible and intangible customer benefits and how they can be practically used within an interaction
  • Prioritising (actions, tasks, activities)
  • How to follow-up with a customer or client to ensure their highest commitment
  • Negotiating the best outcome for both parties
  • Tested techniques used in influencing others
  • How to practically manage, reduce and eliminate stress from your environment

Interested in finding out more?

If you would like us to contact you with more details on this programme, simply fill in the form below telling us the best time to contact you and how to reach you. Alternatively send an email to communications@amaze.ie.

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"If you think you are too small to be effective, you have never been in bed with a mosquito."
Bette Reeves

 

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